Privacy Policy
Last updated: August 31, 2026
HookRing (“we,” “us,” “our”) provides missed-call text-back and AI voice receptionist services to small trades businesses (“Client” or “Client businesses”) in Ontario, Canada. This policy explains how we collect, use, and protect information through our service.
Information We Collect
From callers: When a customer calls a Client business and the call is unanswered or forwarded to our AI voice receptionist, we collect:
- The caller's phone number
- The content of any call handled by our AI voice assistant, which may be recorded and transcribed
- Message content if the caller replies to a text-back message
From Client businesses: We collect business information (name, address, phone number, industry) and payment information (processed securely through Stripe) needed to provide and bill for the service.
How We Use Information
- To send an automated text-back message to a caller confirming their call was received
- To operate our AI voice receptionist, including answering calls, responding to caller inquiries, and relaying call information to the Client business
- To improve the accuracy and reliability of our call handling and AI systems
- To provide Client businesses with records of calls and messages handled on their behalf
- To bill Client businesses for the service
We do not use caller information for marketing or advertising purposes.
No Sharing of Mobile Information
We do not sell, rent, or share caller phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Caller information is used only to provide the missed-call text-back and AI voice receptionist service to the Client business the caller contacted.
AI Voice Receptionist and Call Recording
For Client businesses using our AI voice receptionist feature, calls forwarded to HookRing may be answered by an automated AI voice assistant rather than a live person. Callers are informed at the start of the call that they are speaking with an automated assistant.
Calls handled by our AI assistant may be recorded and transcribed for the purposes of:
- Providing the service (relaying call details to the Client business)
- Improving the quality and accuracy of our AI call handling
- Client business record-keeping
By continuing a call with our AI assistant after being informed of this recording, callers consent to this recording and transcription.
Message Frequency
Callers will typically receive one (1) automated text message per missed call. Message frequency varies based on call volume.
Message and Data Rates
Message and data rates may apply. Standard messaging rates from the recipient's mobile carrier apply to all messages sent or received.
Opt-Out
Recipients may reply STOP at any time to stop receiving text messages. Reply HELP for assistance.
Data Retention
We retain phone numbers, message logs, call recordings, and transcripts only as long as necessary to provide the service, support the Client business relationship, and comply with applicable legal obligations. Client businesses may request deletion of their data by contacting us.
Third-Party Service Providers
We use third-party providers to deliver our service, including Twilio (telephony and messaging), Vapi (AI voice processing), Stripe (payment processing), and Supabase (data storage). These providers process information on our behalf and are bound by their own privacy and security obligations.
Security
We take reasonable technical and organizational measures to protect information collected through our service against unauthorized access, loss, or misuse.
Your Rights
Under applicable Canadian privacy law (including PIPEDA), individuals may request access to, correction of, or deletion of their personal information by contacting us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.
Contact
Questions about this Privacy Policy can be directed to:
HookRing
Delhi, Ontario, Canada
Info@hookring.com