Terms and Conditions

Last updated: August 31, 2026

These Terms and Conditions (“Terms”) govern the use of HookRing's missed-call text-back and AI voice receptionist services (“Service”). By using the Service — whether as a Client business or as a caller who reaches a Client business using HookRing — you agree to these Terms.

Service Description

HookRing provides small trades businesses (“Client” or “Client businesses”) in Ontario, Canada with:

• Automated missed-call text-back messaging, which sends callers a text confirming their call was received when a call goes unanswered
• An optional AI voice receptionist that can answer forwarded calls, respond to caller inquiries, and relay information to the Client business

Consent to Communications

Text messages: By calling a phone number operated by a HookRing Client business, the caller consents to receive an automated text message related to that call. Message frequency varies by call volume. Message and data rates may apply. Recipients may reply STOP at any time to opt out, or HELP for support.

AI voice receptionist: Callers whose calls are answered by our AI voice assistant will be informed at the start of the call that they are speaking with an automated assistant, not a live person. Calls may be recorded and transcribed as described in our Privacy Policy. By continuing the call after this disclosure, the caller consents to such recording and transcription.

Client Business Responsibilities

Client businesses are responsible for:

• Ensuring their use of the Service complies with applicable Canadian and provincial telecommunications, privacy, and consumer protection laws, including Canada's Anti-Spam Legislation (CASL) and any applicable call recording consent requirements in their province of operation
• Providing accurate business information during signup and keeping their forwarding number up to date
• Informing their own customers, where appropriate, that missed calls may be handled by an automated system

Payment and Billing

The Service is billed on a recurring monthly basis at the rate disclosed at signup. There are no long-term contracts. Client businesses may cancel at any time; upon cancellation, the Client's dedicated phone number will be released and the Service will stop at the end of the current billing period.

Service Availability

HookRing relies on third-party providers, including telephony, AI, and payment infrastructure providers, to deliver the Service. While we strive for high reliability, we do not guarantee uninterrupted or error-free operation of the Service, including call forwarding, message delivery, or AI response accuracy.

Limitation of Liability

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, HookRing is not liable for missed calls, delayed or undelivered messages, inaccurate AI responses, third-party carrier issues, or any indirect, incidental, or consequential damages arising from use of the Service.

Intellectual Property

All software, branding, and content associated with HookRing remain the property of HookRing. Client businesses are granted a limited, non-exclusive license to use the Service as intended during their subscription.

Termination

We reserve the right to suspend or terminate access to the Service for any Client business that misuses the Service, violates these Terms, or uses the Service for unlawful purposes, including sending unsolicited or non-compliant messages.

Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms. Material changes will be reflected by updating the “Last updated” date above.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Contact

Questions about these Terms can be directed to:

HookRing
Delhi, Ontario, Canada
Info@hookring.com